Frequently Asked Questions (FAQ)
We’ve answered some of your most common questions to make your shopping experience smooth and stress-free.
1. How can I place an order?
Browse our products, select the item you want, choose the quantity, and click “Add to Cart.” Once you’re ready to purchase, proceed to checkout, enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept?
We accept online payment via paystack and bank transfer payment.
3. What is your return policy?
No return of item.
4. How long will it take to receive my order?
Standard shipping usually takes 5-7 business days, but we offer expedited shipping options at checkout if you need your order sooner. Delivery times may vary depending on your location and the selected shipping method.
5. Can I change or cancel my order after placing it?
You may cancel your order only if it has not reached the final processing stage. In such cases, the amount paid will not be refunded but can be used to purchase another item of equal value from our store.
6. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. Please check our Shipping Policy page for more details.
7. How do I apply a discount code to my order?
You can enter your discount code at checkout in the “Promo Code” field. Once applied, the discount will be reflected in your order total.
8. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information and ensure a safe shopping experience. We do not store credit card details on our servers.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please get in touch with our customer service as soon as you receive the order.
10. Can I create a wishlist?
Click the product page’s heart icon to add items to your wishlist.
11. What should I do if I forget my password?
If you forget your password, click “Forgot Password” on the login page. You’ll receive an email with instructions on how to reset it.
12. Do you have a physical store?
Yes, Afrosimstore has a Physical Store located at No.1 Sultan Dasuki way off Gado Nasko road phase 2, Kubwa, Abuja.
7. How do I contact customer support?
You can reach us via:
📧 Email: afrosimstore@gmail.com
📞 Phone/WhatsApp: +2348027616052
